Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Lincoln | GPhC No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Lincoln collects, uses, and safeguards your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Lincoln is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) based in Lincoln, UK. We are the data controller responsible for your personal information collected through our services.

2. Data We Collect

We collect the following categories of personal data when you use our services:

• Identity data: Full name, date of birth, gender
• Contact data: Email address, phone number, postal address
• Health data: Medical history, current medications, weight, BMI, health conditions, and any clinical information provided during consultation
• Payment data: Billing information processed securely through our payment provider
• Technical data: IP address, browser type, device information, and website usage data
• Communication data: Records of correspondence between you and our pharmacy team

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments during pharmacist consultation
• To dispense and arrange delivery of medications, typically within 1 working day of pharmacist approval
• To maintain accurate clinical records as required by GPhC regulatory standards
• To communicate with you regarding your treatment, orders, and ongoing care
• To process payments securely
• To comply with our legal and regulatory obligations as a registered pharmacy
• To improve our services and website experience

Our lawful bases for processing include contractual necessity, legal obligation, and explicit consent for processing special category health data.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies we use include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand site usage and improve functionality
• Preference cookies: Remember your settings and preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Third Party Sharing

We do not sell your personal data to any third party. We may share your data only in the following limited circumstances:

• Delivery providers: Necessary delivery information is shared with courier services to fulfil your order
• Payment processors: Secure payment providers process your billing information on our behalf
• Healthcare professionals: With your consent or where clinically necessary, relevant health information may be shared with your GP or other treating clinicians
• Regulatory bodies: We may be required to disclose data to the GPhC, NHS, or other authorities to meet our legal and regulatory obligations
• IT and platform providers: Trusted technology partners who support our secure systems, bound by strict data processing agreements

All third parties are required to handle your data securely and in compliance with UK GDPR.

6. Data Retention

We retain patient and clinical records for a minimum of 10 years in accordance with NHS and GPhC guidance. Financial and transactional records are held for 6 years. We securely delete data when retention periods expire.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is encrypted and stored on secure UK-based servers.

8. Contact Us

If you have any questions about this privacy policy, wish to access your data, request a correction, or raise a data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Lincoln
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy is reviewed regularly and updated as required. We recommend checking this page periodically for any changes.